Política de reembolso

Refund Policy

We want you to shop with confidence. Please review this policy before ordering.

What's covered
We accept refund or replacement requests only for items that arrive:
- Damaged or defective
- Incorrect (wrong item received)
- Not delivered within the estimated delivery window

To be eligible, contact us within 14 days of delivery (or of the latest
estimated delivery date for non-delivered orders) at
Customer-service@mmalto.com with your order number, product name, and clear
photos or video showing the issue.

Final sale
All other items are final sale and not eligible for return, exchange, or
refund — including change-of-mind, an incorrect address entered at checkout,
or items marked final sale or clearance.

How refunds are issued
Approved refunds go to your original payment method. Please allow 5–10
business days for the refund to appear after approval, depending on your bank.

Item-specific terms
Where a product page lists specific terms, those terms apply to that item.

Contact
MMAlto — Customer-service@mmalto.com — (929) 995-0055
Monday–Friday, 9:00 AM–5:00 PM ET