Política de reembolso
Refund Policy
Overview
We want every customer to feel confident when shopping with us. Because our products come from different suppliers and may have unique handling, warranty, or hygiene requirements, each item has its own refund policy. These policies are not interchangeable and do not apply across different products.
To avoid misunderstandings, please review the refund policy listed on the product page of the specific item you purchased. That policy will always be the one used to process your request.
How Item‑Specific Refund Policies Work
- Each product has its own return and refund conditions based on its category, supplier requirements, and quality‑control guidelines.
- Refund terms for one item cannot be applied to another, even if purchased in the same order.
- Processing time, eligibility, and required evidence (such as photos or videos) may differ from item to item.
- Some items may be non‑refundable, such as personal-use products, clearance items, or items marked as final sale.
What You Should Do
- Before submitting a request, carefully read the refund policy on the product page of the item you purchased.
- If you are unsure which policy applies or need help understanding the conditions, our support team is here to assist you.
- When contacting us, please include your order number, product name, and any supporting evidence so we can review your case quickly.
Why This Matters
Item‑specific policies help ensure:
- Fair handling of returns based on the nature of each product
- Faster processing times
- Compliance with supplier and logistics requirements
- Better protection for both customers and our store